Help and Support

Power Outages

Planned Outages are scheduled power outages that are necessary for NUC to carry out critical repair or maintenance work on our power lines in a particular area. Usually customers are notified days in advance of the selected areas that will be affected by a Planned Outage.

Unplanned Outages can be caused by traffic accidents and damage to power lines.

Planned power outages are usually disseminated by sending Blast Texts through our Mobile Service Providers, through our website and also through the Nauru Government Information Office.

Connections

New Connections to your premises will take a minimum of 5 working days, provided you have all the necessary paperwork with you when you visit our Customer Service Center at Aiwo.