For Domestic Consumers

All the information you need to energize and manage your electricity connections to your homes.

NUC follows the AS/NZ 3112 standards for all AC sockets & plugs, which operates at 240V. Please ensure all your home power outlets & electrical appliances conform to this standard. If you have any queries regarding this please contact us 

- New Connections

 

- How to read and calculate your bill

 

Customer Service Center

Customer Focus is one of NUC Core Values, Customer care office at the Civic Centre between Bendigo Bank and Cenpac was renovated and redesign to better serve our customers with comfort and care.

The Customer Care Office was completed Refurbishment in November 2017, NUC staff moved in on the second week of November and started servicing customers with power topup and water purchase.

 

Meter Tempering

Early this year 2018 NUC have introduce Scratch Card Electricity Top up, as part of NUC Strategy to improve Customer Service. Simply follow the instruction given at the back of the card all information you need is provided.

Click here list of stores where can purchase scratch card after NUC working hours. or contact 5574010 control centre to launch a complain related to scratch card.