Customer Service Center
Customer Focus is one of NUC Core Values, Customer care office at the Civic Centre between Bendigo Bank and Cenpac was renovated and redesign to better serve our customers with comfort and care.
The Customer Care Office was completed Refurbishment in November 2017, NUC staff moved in on the second week of November and started servicing customers with power topup and water purchase.
Meter Tempering
Penalty Charges Apply for any Tampering of By-pass of Electricity
1. $1,000 for Domestic
2. $10,000 for Commercial
PLEASE REPORT ANY TAMPERING OR ILLEGAL ELECTRICITY BYPASS
Under the NUC Act 2011 It is prohibited to bypass Meter.
Scratch Card
In early 2018, NUC have introduced the Scratch Card Electricity Top up, as part of its Strategy to improve Customer Service.
All you need to do is simply follow the instruction given at the back of the card all information you need is provided.
Contact 5574010 control centre to lodge a complain related to scratch card.