All the information you need to energize and manage your electricity connections to your homes.

NUC follows the AS/NZ 3112 standards for all AC sockets & plugs, which operates at 240V. Please ensure all your home power outlets & electrical appliances conform to this standard. If you have any queries regarding this please contact us 

Below are the New Rates for Water and Eclectricity

Customer Service Center

Customer Focus is one of NUC Core Values, Customer care office at the Civic Centre between Bendigo Bank and Cenpac was renovated and redesign to better serve our customers with comfort and care.

The Customer Care Office was completed Refurbishment in November 2017, NUC staff moved in on the second week of November and started servicing customers with power topup and water purchase.

 

Meter Tempering

Penalty Charges Apply for any Tampering of By-pass of Electricity

1. $1,000 for Domestic

2. $10,000 for Commercial

PLEASE REPORT ANY TAMPERING OR ILLEGAL ELECTRICITY BYPASS

Under the NUC Act 2011 It is prohibited to bypass Meter.

Scratch Card

In early 2018, NUC have introduced the Scratch Card Electricity Top up, as part of its Strategy to improve Customer Service.

All you need to do is simply follow the instruction given at the back of the card all information you need is provided.

 

Contact 5574010 control centre to lodge a complain related to scratch card.